A Study of Service Quality and Customer Satisfaction in Health Insurance Sector with Special Reference to Ahmedabad City

by Dr.Bharat J. Acharya
₹ 300
ISBN Number : 978 - 1- 73036 - 131 - 9

Dr.Bharat J. Acharya

Associate Professor & Officiating Prinicipal Shree Sahajanand Vanijya Mahavidyalaya Ambawadi, Ahmedabad. 380015


Book Overview

HISTORY OF INSURANCE IN INDIA : In India, insurance has a deep–rooted history. It finds mention in the writings of Manu (Manusmrithi ), Yagnavalkya (Dharmasastra ) and Kautilya (Arthasastra ). The writings talk in terms of pooling of resources that could be re–distributed in times of calamities such as fire, floods, epidemics and famine. This was probably a pre–cursor to modern day insurance. Ancient Indian history has preserved the earliest traces of insurance in the form of marine trade loans and carriers′ contracts. Insurance in India has evolved over time heavily drawing from other countries, England in particular. 1818 saw the advent of life insurance business in India with the establishment of the Oriental Life Insurance Company in Calcutta. This Company however failed in 1834. In 1829, the Madras Equitable had begun transacting life insurance business in the Madras Presidency. 1870 saw the enactment of the British Insurance Act and in the last three decades of the nineteenth century, the Bombay Mutual (1871), Oriental (1874) and Empire of India (1897) were started in the Bombay Residency. This era, however, was dominated by foreign insurance offices which did good business in India, namely Albert Life Assurance, Royal Insurance, Liverpool and London Globe Insurance and the Indian offices were up for hard competition from the foreign companies. In 1914, the Government of India started publishing returns of Insurance Companies in India. The Indian Life Assurance Companies Act, 1912 was the first statutory measure to regulate life business. In 1928, the Indian Insurance Companies Act was enacted to enable the Government to collect statistical information about both life and non–life business transacted in India by Indian and foreign insurers including provident insurance societies. In 1938, with a view to protecting the interest of the Insurance public, the earlier legislation was consolidated and amended by the Insurance Act, 1938 with comprehensive provisions for effective control over the activities of insurers. The Insurance Amendment Act of 1950 abolished Principal Agencies. However, there were a large number of insurance companies and the level of competition was high. There were also allegations of unfair trade practices. The Government of India, therefore, decided to nationalize insurance business. An Ordinance was issued on 19th January, 1956 nationalising the Life Insurance sector and Life Insurance Corporation came into existence in the same year. The LIC absorbed 154 Indian, 16 non–Indian insurers as also 75 provident societies—245 Indian and foreign insurers in all. The LIC had monopoly till the late 90s when the Insurance sector was reopened to the private sector.